HOW TO ORDER: Once you have selected products, there are several ways to place an order:
a) Submit the order form below to have our sales department generate an order confirmation and fax or email it to you.
b) Call us at (724-736-0600) and complete your order via phone.
c) Fax or email your own purchase order to us.
ORDER POLICY: New customers - Please note we do not process your credit card until the day we actually ship. We will fax or email you an order confirmation. All orders paid for by check or wire transfer will not be entered in our system, nor will they ship, until receipt of payment.
TERMS: Our sales terms are Net 30 days to established open accounts. In addition we are happy to accept Visa and Mastercard for call in orders. Please note all pricing is F.O.B. shipping point. Freight charges to your destination will be prepay and add.
ROUTING SHIPMENTS: Unless a preferred routing is specified on your order, shipment will be made the best way. We have the capability to dropship / blind shipments.
INSPECTION: All items are thoroughly inspected prior to shipment.
PACKAGING: All items are packaged for domestic shipment. Contact us for special handling requirements and pricing.
DAMAGED GOODS: Do not accept any boxes delivered by the carrier unless they are in perfect condition. In the case of any damage the carrier's agent must make the proper notation on the delivery receipt. Do not sign until this is done.
RETURNED SHIPMENTS: Goods are not to be returned without a RGA # from our company. A 20% handling charge shall be applied on all goods returned. Any goods returned without our permission will not be credited. Freight charges for returned shipments shall be the responsibility of the customer.
CHANGES AND CANCELLATIONS: Goods designated as "non-stock / special applications" are not subject to changes or cancellations as they are manufactured for each individual order.
CANCELLED ORDERS AFTER COMPUTER PROCESSING (prior to shipment): Any order cancelled after it has been computer generated and posted will be subject to a minimum cost of 5% of the purchase amount.
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